POSTURITE

Effective Date: September 16, 2026

1. Introduction

POSTURITE LIMITED (“we”, “us”, “our”) operates the e-commerce website www.posturiteshop.com, your go-to destination for stylish, durable desk essentials including premium desk mats, mouse pads, and coasters that turn everyday workspaces into warm, organized spots. This Refund and Returns Policy is crafted to outline clear, fair guidelines for all return-related requests on our platform, and it applies to every purchase you make from our full range of desk products. Our top priority is to deliver high-quality, fade-proof, soft-touch desk staples that meet your expectations perfectly, which is why we want our customers to fully understand our policies before placing orders. We explicitly state that we do not process any standalone, product-only refund requests where no corresponding product is returned to our facility. All partial or full monetary adjustments are only available to customers who follow our official return process and send back the purchased items to our designated return address.

2. Eligibility for Returns

To qualify for our formal return process and corresponding post-return monetary resolution, your request must meet all of the following criteria:

1. Your return request is submitted within 30 calendar days from the date you receive your ordered desk mat, mouse pad, coaster, or other purchased desk essential.
2. The returned product is in its original, unused condition, with all original packaging intact, free from stains, scratches, pet hair, human-induced damage, or signs of long-term installation and use. We cannot accept items that have been modified, washed, or altered in any way after delivery.
3. You have provided a valid order number, the original order confirmation email, and clear photographic evidence to support your stated reason for return, including defect photos, damaged packaging shots, or proof that the product you received does not match the item you ordered.
4. You have not submitted multiple duplicate unsubstantiated return requests in a 90-day period, as part of our anti-fraud measures to protect our community of 50k+ happy clients who shop our new arrivals and hot desk picks each month.

Important Note: No Standalone Refund Requests

We strictly do not approve any “refund only” requests that do not include the return of the physical purchased product to our warehouse. This policy applies to all order scenarios, including but not limited to requests where customers claim minor product imperfections, state they no longer want the item after delivery, or report that the product does not match their personal preference. All such requests must go through our full official product return process, and no funds will be issued before our team completes a full inspection of the returned goods at our facility. This rule ensures fair treatment for all our customers, and allows us to keep our pricing accessible for every workspace enthusiast who browses our varied collection of premium desk essentials.

3. Our Return Process

1. First, submit your formal return request by sending an email to our dedicated support team at fluff@posturiteshop.com, with the subject line marked “Return Request – [your order number]”. Please include all required supporting details, including your full name, order number, order date, contact phone number, and clear photos of the product you wish to return.
2. Our support team will review your submission within 3 business days, and contact you to confirm if your request meets our return eligibility rules. If your request is approved, we will send you a dedicated return authorization number and our official return address via email. Return packages sent to our registered business address without a valid return authorization number will not be processed, and we cannot be held responsible for lost or misrouted items.
3. You are responsible for covering the shipping cost to send the product back to our designated return facility, unless the product you received has confirmed manufacturing defects, or the item we shipped is clearly incorrect due to our fulfillment error. We strongly recommend using a tracked, signed-for courier service for all return shipments, as we cannot process your request until we have confirmed physical delivery of your returned item.
4. Once our quality control team receives and inspects your returned product, we will send you a confirmation email within 5 business days. If your return is fully approved, we will process your exchange for a different product of equal or greater value, or issue a full refund back to your original payment method, depending on your stated preference in your initial return request. Refunds typically take 5-10 business days to reflect in your account, depending on the processing speed of your card issuer or payment provider.

4. Non-Eligible Items for Return

A small number of items sold on our platform do not qualify for return resolution, including custom-printed personalized desk mats made with your unique custom designs, final-sale clearance items marked as non-returnable on their product page, and items that were purchased during exclusive private flash sales for our registered account members.

If you have any questions about our Refund and Returns Policy, you can reach our team at any time via email at fluff@posturiteshop.com, or call us at +44 113 519 0311‌. You can also send physical correspondence to our registered office at Unit 2 Ontario Drive, New Rossington, Doncaster, England, DN11 0BF. Our 8+ years of experience in creating premium desk essentials means we are committed to making your shopping experience smooth, transparent, and fully aligned with our mission to help you style your perfect workspace in one click.